Frequently Asked Questions

It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.

Brio Aesthetics is a medical spa located at our Bella Grove office offering services such as Coolsculpting, injections, facials, microneedling, laser treatment, and more. Visit the Brio Aesthetics website to learn more!

Routine Care, Curbside Care, Same Day Care, and Televists are some of the many ways we offer easy and convenient care for our patients. Our team may offer one or more of the appointment types as a result of the urgency and reason for your visit, Provider availability, and patient preference.

Unfortunately, all of our Same Day Care visits are by appointment at this time. Please give us a call at 864.603.5600 or Live Chat us to schedule an appointment.

An AWV, or Annual Wellness Visit, is a benefit of Medicare and requirement of all Brio Medicare patients. An AWV is a visit with a Brio team member consisting of a questionnaire and lab work prior to a visit with a Provider. This allows the Provider to focus on developing a preventive care plan for you.

A physical and AWV are very similar in that they are both preventive visits. The major difference is that physicals are for all non-Medicare patients. AWVs are a benefit of Medicare and are required for all Medicare patients at Brio.

A New Patient Appointment is not a physical, but rather a time for your Provider to assess your previous medical history, any current medications and concerns, and establish a foundation for future care. You will be asked to schedule a physical following your New Patient Appointment.

Yes! If you are signed up for MyChart, you will receive a notification three days prior to your appointment to complete any necessary paperwork as part of the e-check-in process.

We advise you reach out directly to your insurance provider to confirm whether or not Brio is in network with your insurance.

Your health insurance policy is a contract between you and your health insurance company. It is an agreement requiring your health insurance company to pay for covered medical care as long as you pay your portion of the policy. The health insurance company may not pay for every service you receive. It is important for you to understand the specifics of your coverage as you are responsible for paying any medical costs that the health insurance company does not pay for.

Secondary insurance is any insurance that could serve as a "back up" if your primary insurance does not cover certain services. Brio accepts secondary insurance!

Every insurance plan is unique. We recommend contacting your insurance carrier to discuss covered services.

Cost for treatment that your health insurance company does not pay. You may want to determine if your treatment will be covered by your insurance by contacting them prior to your appointment.

The part of your medical bill you must pay at the time of service. This is a pre-set fee determined by your health insurance policy.

If you come to Brio for a preventive visit (or physical) and discussed additional concerns with your Provider, they are required to bill a code for an office visit to address the problems or concerns. Your copay will be put towards the bill for the office visit portion of your visit.

Your initial appointment at Brio Primary Care is our New Patient Appointment, which is a time for your provider to assess your previous medical history and develop a plan for future care. Since this is a non-preventative office visit, but rather a time for your provider to get to know you and how to treat you moving forward, it is not billed as preventative care.

While we draw and conduct labs in our office, we are required to send certain tests to Labcorp, a third party lab service.

Coinsurance is the percentage of the medical bill that is your financial responsibility.  It is determined by your individual insurance plan, and may be collected in addition to your copay. Coinsurance typically begins once your deductible has been met. If your have specific questions regarding your insurance, please call your insurance company for he most accurate and detailed information.

A deductible is the amount of money you must pay before your health insurance company starts to pay. For example, $500 per individual or $1,500 per family. In most cases, a new deductible must be satisfied each calendar year. It is important to ask your insurance provider what services apply to your deductible (e.g. prescriptions, office visits, labs, etc.). For detailed information on the amount applied to your deductible, please contact your insurance company and/or review the Explanation of Benefits (EOB) your insurance company provides following your visit.

Many health insurance companies require you to fill out Coordinaton of Benefits form that lets them know whether you or a family member have additional health insurance coverage. Your health insurance company needs this information to work with other insurers to determine which company pays for what services. It is important that you fill out this form and return it to the health insurance company or call them directly to give them this information. Otherwise, your medical bills may not be paid or payment may be delayed.

An EOB, or Explanation of Benefits, is a document you receive from your insurance plan that explains what portion of your visit was covered by your insurance and what you may owe to your doctor's office. Please refer to your EOB when reviewing your visit details and/or statement.

We offer a Self Pay discount at Brio Primary Care. A Good Faith Estimate is provided prior to the appointment so you are able to bring funds to pay at the time of service.

While you are responsible for the cost of your care, your doctor's office will make every effort to seek payment from your health insurance company for the amount owed under your policy. In order to facilitate this, it is important that you provide Brio Primary Care with the most updated and accurate information possible.

Following your appointment, you will receive a text and/or email with your statement and instructions on how to pay. If you are signed up for MyChart, you will also receive a notification in the app when your statement is ready.

For dates of service on or after August 24, 2026 you can pay through MyChart by clicking on "Bills from Novant Health" or by calling 844.642.4699.

For dates of service prior to August 24,2026, please call our previous billing partner, The Onyx Group, at 864.720.1400.

If you are running late to an appointment, please give us a call at 864.603.5600 to let us know you are on your way. We will do our best to accommodate you.

We ask that patients arrive for their scheduled appointments at least 15 minutes in advance to park, get checked in, and complete any paperwork if needed. Patients who arrive after their appointment time may be asked to reschedule.

We understand that things come up and you may no longer be able to attend a scheduled appointment. We ask that you let us know at least 24 hours in advance by calling us at 864.603.5600 or Live Chatting with us on our website. We would be happy to reschedule you at that time!

The primary difference between a Physician and a Physician's Assistant/Nurse Practitioner is the number of years of training. Our Physician's Assistants and Nurse Practitioners work closely with our Physicians to provide you with the best care possible.

Physician Assistants (PAs), Nurse Practitioners (NPs), and Physicians are all medically trained professionals. PAs and NPs can see patients for the majority of the same issues as a Physicians. Our PAs and NPs work closely with our team of Physicians to provide our patients with the best medical care.

In order to provide you with the best care possible, we recommend that you continue your care at Brio with the initial Provider with whom you establish care. However, we recognize the importance of the Provider-Patient relationship, and want you to feel you are matched with the best Provider. If you have questions about switching to a different primary care Provider at Brio, please call our office at 864.603.5600.

On the Provider page of our website, you are able to view all of our Providers at both our Bella Grove (Greenville) and Harrison Bridge Road (Simpsonville) locations. An "Accepting New Patients" message below their name and photo will indicate whether they are currently accepting New Patients at this time.

We currently have three male Providers, two of whom are accepting New Patients. Clay King, PA-C, is accepting New Patients at our Bella Grove location. Scott Leduc, PA-C, is accepting New Patients at our Harrison Bridge Road location. To see a full list of our other wonderful Providers who are accepting New Patients, please visit the Providers page on our website.

It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.

1. Visit NovantMyChart.org.

2. Select “Sign up.”

3. Follow the prompts to verify your information.

4. Create your username and password.

5. Log in and turn on notifications.

MyChart is an application you can download from the Apple Store or Google Play Store that allows you to access your previous health records, upcoming appointment information, test results, billing and payments for appointments as of August 24, 2026, and more!

As of August 24, 2026, we’ve moved away from the Patient Portal and Healow App as a result of our partnership with Novant Health. However, we are excited to share that our patients can access their health information on MyChart!​

If you already have MyChart, you can easily add Novant Health to your existing account by following the steps below! For more information, visit our the MyChart page on our website.

1. Open the MyChart app.

2. Tap the three-dot menu in the upper right corner.

3. Select Edit Organization.

4. Add Organization.

5. Search for Novant Health.

6. Select it to link your account.

As soon as your lab results are available, if you are signed up for Novant Health MyChart, you will receive a notification. To view your results, log in to your Novant Health MyChart account and click “Test Results.”